Hotel · Madrid · Community of Madrid
Eden Paraiso Neptuno - Madrid
Two-star hotel on Calle Montera, steps from Puerta del Sol and Gran Via, with clean rooms and a staff known for going out of their way.
- Steps from Puerta del Sol and Gran Via
- Staff praised for friendliness and English
- Clean, comfortable rooms with mini-bar
About
Eden Paraiso Neptuno - Madrid
Eden Paraiso Neptuno sits on Calle Montera, a minute's walk from Puerta del Sol and Gran Via. With 28 rooms, it is a small, straightforward property that leans on its location and its staff. Guests repeatedly mention the helpful, English-speaking team, and the ease of exploring the city centre on foot.
The hotel is 25 km from Adolfo Suarez Madrid-Barajas airport and within walking distance of most major sights. Rooms include a mini-bar and television, and public areas have free Wi-Fi. The building is older, with a wooden staircase, and the surrounding streets are busy and lively.
- Non-smoking rooms
- Free Wi-Fi in public areas
- Laundry
- Mini-bar
- Television
In brief
What works, what to weigh
Strengths
4 reasons to book- Exceptional location at Madrid's centre — A minute's walk from Puerta del Sol and Gran Via, with most major sights reachable on foot. Guests say there's no need for metro or taxis.
- Staff praised across the board — Repeatedly described as friendly, helpful, and professional, with notably good English. They also helped with luggage storage and local tips.
- Clean and comfortable rooms — Rooms come with a mini-bar, television, and some have a refrigerator. Bathrooms and showers get specific praise.
- Good value for money — At a 2-star level, guests feel the price matches the location and quality.
Worth weighing
4 to weigh- Street noise on busy Calle Montera — Street-facing rooms can hear traffic until early morning; interior rooms are quieter.
- Surrounding area can feel seedy — Guests note the immediate area around the hotel is lively and not always polished.
- Older building with wooden staircase — Some notice a musty smell in the entrance on damp days, due to the old wood.
- Breakfast is basic — Described as adequate and simple, with coffee, hot milk, yogurt, and some other items.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
In-room
- Mini-bar
- Television
- Non-smoking rooms
Services
- Free Wi-Fi in public areas
- Laundry
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.2/10 from 425 reviews
8.2Verified guest“The staff were particularly friendly and helpful, going out of their way whenever I had a question. Their English was very good. The location is excellent, just a minute's walk from Sol.”
8.2Verified guest“Great location right at the heart of the city, helpful and English-speaking staff, clean rooms.”
8.2Verified guest“Excellent location and good value for money. Very clean and attractive rooms with comfy beds.”
8.2Verified guest“The staff were more than welcoming and accommodating. We had a safe, locked place for our bags and could roam the city before the 2 pm check-in. The room was spacious and clean. The only downside is the hotel is on a busy and loud street, so we heard it all until about 6 am on a weekday. The area is a bit seedy, but otherwise it's a great location right in Plaza del Sol.”
8.2Verified guest“Great price for a great location... I am staying again when I return in September. It smells a bit funny when you walk in, but that's due to the old wooden staircase when it's damp. The room was perfect and the bathroom/shower was amazing.”
8.2Verified guest“Great location within walking distance of all major sights, great staff, and breakfast was adequate for the price.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Puerta del Sol: Madrid's km 0, a minute's walk away. The heart of the old town and a transport hub.
Gran Via: The grand avenue of shops and theatres begins right at the hotel's doorstep.
Calle Montera 6, Madrid, Community of Madrid, 28013, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 17:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 28 rooms
06 — Questions
Frequently asked
What time is check-in and check-out?
Check-in is available until 17:59 and check-out is at 12:00.
Are pets allowed?
Yes, pets are allowed at the hotel.
Is there free Wi-Fi?
Yes, free Wi-Fi is available in public areas.
Does the hotel have air conditioning?
Yes, guests have mentioned air conditioning in their rooms.
Is there parking?
The hotel does not provide parking.
The bottom line
For travellers who want to be in the middle of Madrid and don't need frills, Eden Paraiso Neptuno delivers on location and service. Just be prepared for street noise and a lively neighbourhood.
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